• Refunds and Return Policy

  Our goal is to provide a good and quality products and services to our customers. But due to some unavoidable circumstances, things may not go as planned and for this please contact us and we will try to make things right for you

  1. We are willing to coordinate, chat or email us if you received a factory defective item.

  2. Please give us opportunity to resolve any problem

  Warranty claims:

  ALL Claims need to be sent to us via email. sent to  ( admin@sumodeals.com.au ) 

  To prevent unnecessary claim delays, we ask that the

  following is included on the initial claim email:

  – Order Number

  – Manual with missing parts indicated (if applicable)

  – Images/Video clearly showing fault (if applicable

  – Images/Video clearly showing goods in original packaging (if applicable)

  – Note: All images and videos must be attached to emails at an appropriate size, we are not able

  to make a clear assessment off image thumbnails.

  Please do not dispose of items before contacting us. We may ask for items back to be

  inspected. We will not provide credit in cases where goods have been disposed of before submitting a claim to us.

   

   

  Faulty or Damaged in Transit Products:

  – Order Cancelations Once your order has been dispatched from our warehouse and in-transit status  Handling Fees will apply . . 

  – Send an email including pictures or video of the product received demonstrating the fault (If

  applicable, also include the manual with the part needed circled and inform the quantity). Also

  provide a brief explanation of fault and what the you would prefer in the way of

  compensation or replacement parts/product.

  – We will assess each situation on a case by case basis. We will advise on whether we will send

  replacement parts, offer a full or partial refund or replace the product.

  – Please do not return the product to us unless instructed to do so. If we need

  the product returned, we will provide a return label. Any postage cost incurred 

  for return postage will not be refunded if a return label has been provided.

   

   

  Missing or Damaged Parts under 12 month warranty:

  – If a single part is missing or damaged, please specify using the instruction

  manual of what part  are missing or is damaged and the quantity needed. Where possible, mark the part in manual and send us picture of it.

  – Once we receive the details of what is needed, we can issue for a part to be sent as soon as

  possible. We will send an email containing tracking information when it is available.

   

   

  Returns and Refund Procedure:

  All refunds are given in the Original  Payment Method as Originally Purchased eg ( Paypal )  . In all cases

  please email us and we will advise if the product needs to be returned.

   

   

  Change of Mind:

  -Change of Mind Must Notify / Contact us Within “2-3 hours” from placing the order.
  Once the Package is Dispatched, We “Will Not” be able to intercept Dispatched in transit. 

  – We only accept change of mind within 14 days after the item is delivered

  – Please send an email including pictures or video of the condition of the product received and an

  explanation on why you would like to return product and if the item is eligible for return.

  – The Product must be unopened and in its original packaging.

  – Please do not return the product to us without our prior consultation – credit will not be given

  in this case.

  – If a return label is provided to you, we will refund the total order amount MINUS initial postage,

  return postage and restocking fee of 20%

  – If return label NOT provided to you, we will refund the total order amount MINUS initial

  postage and restocking fee of 20%

  – If there is a change of mind before the item is received and require action of RTS (Return to

  Sender),Due to the Product already Dispatched and In Transit,   We will refund the total order amount MINUS initial postage and restocking fee of 20%

  – All items that are returned due to incorrect or incomplete delivery information Provided During the Checkout Process will be treated

  as a Change of Mind returns including items Returned to our Warehouse due to being unclaimed 

   

   

  Recalls:

  – In the event of a recall, we will advise of the procedure. 

       This policy maybe updated from time to time ( Latest Update 09-11-2020 )